A few simple answers
What forms of payment do you accept?
For online orders, we accept PayPal, Australian credit/debit cards (excluding American Express and Dinners), Afterpay, Latitude Pay and Zip. In-store, we accept cash, Australian credit/debit cards (excluding Dinners), Afterpay, Latitude Pay Zip, selected gift cards, and gift vouchers.
I'd like to place an order via bank transfer but can't find my order number. Where is it?
Your order number will appear after successfully completing the checkout – you will also receive a confirmation email with your order number. That order number is what you should place in the customer reference field so that we can match it with your order.
Can I provide partial payment for online orders?
In order for us to dispatch pre-ordered and back-ordered products as quickly as possible, we ask that customers pay the full amount up-front for orders. But don't worry -- if the product you order is cheaper upon arrival, we'll credit you the difference!
PICK UP IN-STORE
How does pick up in-store work?
Once you opt to collect your order in-store, that order joins a queue of orders to be picked by our in-store staff. Once collected, you'll receive an email from our staff indicating that it's ready for collection.
What do I need to bring with me so that I can pick up my order?
To ensure that the collection of your order is as smooth and quick as possible, please ensure that you have a valid form of identification with you, as well as the invoice number for the order that you are collecting, and the credit card that you used to pay for the order (if applicable).
I've seen a product selling for cheaper than is advertised at your store. Do you price match?
Gametraders Rouse Hill does not have an explicit price matching policy. While we are open to the possibility of price matching in-store, we can't make guarantees. We do not price match online, or over the phone. If you've seen a product for cheaper than advertised in-store, please let our staff know and they will try to assist.